This course teaches students about interpersonal
communication styles and techniques. Students learn how
to ask and answer questions, use nonverbal
communication, give feedback, and empower employees.
Students also learn how to communicate with individuals
who hold different positions in an organisation, such as
peers, supervisors, subordinates, and customers/vendors.
Course activities also cover promoting ideas, handling
negotiations, and dealing with human resource issues.
Students identify an organisation's culture, discuss how
communication can perpetuate a culture, define a
cultural network, and explore ways to take advantage of
a cultural network.
Topics:
Communication
styles and methods
Topic A: Communication styles
Topic B: Verbal and nonverbal communication
First
impression and building rapport
Topic A: The
importance of first impression
Topic B: Communicating
to build rapport
Topic C: Building positive
relationships
Building relationships through
feedback
Topic A: Importance of providing feedback
Topic B: Providing feedback
Supervisors
Topic
A: Understanding supervisor styles
Topic B: Handling
human resource issues
Colleagues and subordinates
Topic A: Communicating with colleagues
Topic B:
Communicating with subordinates
Customers and
vendors
Topic A: Communicating with customers
Topic B: Communicating with vendors
Organisational culture
Topic A: Understanding
organisational cultures
Topic B: Cultural networks
Topic C: Managing physical culture
Topic D: Managing
emotional culture